Privacy Policy

Last updated: 03/08/2026

Megs Herbal Home (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, join our email list, and purchase our products.

By using our site, you agree to the collection and use of information in accordance with this Policy and New Zealand privacy laws, including the Privacy Act 2020.

1. Information We Collect

We may collect the following types of information:

1.1 Information you provide to us

Name
Email address
Phone number
Billing and shipping address
Order details and purchase history
Your preferences for receiving marketing emails or newsletters
Messages you send us (e.g. via contact forms or email)

1.2 Information collected automatically
When you visit our site, certain information may be collected automatically, such as:

IP address
Browser type and version
Device information
Pages you visit and time spent on them
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your orders, questions, or requests
Send you marketing emails, newsletters, special offers, and updates if you have chosen to receive them
Improve and personalise our website and services
Analyse how our site is used
Detect, prevent, and address technical or security issues
Comply with our legal obligations under New Zealand law

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

3. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Help our site function properly
Remember your preferences
Analyse how visitors use our site
Support marketing and advertising

You can usually set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work properly.

4. How We Share Your Information

We do not sell your personal information.

We may share your information with:

Service providers who help us run our website, process payments, deliver orders, or send emails and marketing communications
Analytics and marketing tools that help us understand how our site is used and improve it
Authorities or others when required by New Zealand law, to protect our rights, or to respond to legal requests

These third parties are only allowed to use your information as needed to provide their services to us and must handle it in line with New Zealand privacy requirements where applicable.

5. International Transfers

We do not currently ship internationally.

6. Data Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We keep your personal information only for as long as needed to:

Provide our services
Fulfil orders
Send you emails you have signed up for
Meet our legal, tax, or accounting requirements in New Zealand

When we no longer need your information, we will take reasonable steps to delete it or anonymise it.

8. Your Rights (New Zealand)

Under the New Zealand Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you
Request correction of your personal information if you believe it is inaccurate

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.

If you have concerns about how we handle your personal information, you can also contact the Office of the Privacy Commissioner (New Zealand) at:
www.privacy.org.nz

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

10. Children’s Privacy

Our site is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the site after changes are posted means you accept those changes.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Megs Herbal Home

Email: Megsherbalhome@gmail.com