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Refund Policy

Last updated: 04/08/2026

Thank you for shopping with Megs Herbal Home. We want you to be happy with your purchase. This Refund Policy explains when and how refunds or replacements are offered. This policy applies to orders delivered within New Zealand only.

1. Change of Mind

Because our products are herbal and personal‑care items, we generally cannot accept returns or offer refunds for change of mind once the product has been shipped.

Please choose carefully and read the product descriptions before placing your order.

2. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item:

  1.  Contact us within days of delivery.

  2. Include your order number and clear photos of:

    • the product, and

    • the packaging (if damaged in transit).

Once we review your request, we may offer one of the following, at our discretion and in line with New Zealand consumer law:

  • a replacement product, or

  • a store credit, or

  • a refund to your original payment method.

Whipped Tallow 

If on arrival your whipped tallow appears melted this can be caused from fluctuating temperatures in transit. 

  • The tallow is still usuable and is not faulty at all, small amounts go far

  • We will not be offering a refund or replacement for any melted whipped tallow balms

  • We do our utmost best to ensure your whipped tallow items are in transit for as little time as possible, this is why in the warmer months we only ship these items out on a Monday and Tuesday.

3. Allergic Reactions and Sensitivities

We list our ingredients to the best of our knowledge. However, everyone’s skin and body are different.

  • It is your responsibility to check ingredients and patch‑test products before full use.

  • We cannot guarantee that you will not react to a product.

If you experience an adverse reaction, stop using the product immediately and seek medical advice. We do not usually offer refunds for reactions or sensitivities, but you are welcome to contact us to discuss your situation.

4. Lost or Missing Parcels

If your parcel appears to be lost:

  • First, check the tracking information (if provided) and with your local courier or post office.

  • If you still cannot locate your parcel, contact us with your order number so we can follow up with the courier.

We will work with you and the courier to find a fair solution in line with our Shipping Policy and New Zealand consumer law.

5. How to Request a Refund or Replacement

To request a refund, replacement, or store credit, please contact us at:

Megs Herbal Home
Email:Megsherbalhome@gmail.com

Please include:

  • your full name

  • order number

  • details of the issue

  • clear photos (if applicable)

6. Your Rights Under New Zealand Law

Nothing in this Refund Policy is intended to limit your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand law. If a product is faulty, not as described, or does not meet the guarantees under New Zealand law, you may be entitled to a repair, replacement, or refund.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

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