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WELCOME to MEGS HERBAL HOME

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Terms & Conditions

Last updated: 03/08/2026

Welcome to Megs Herbal Home.
These Terms & Conditions (“Terms”) govern your use of our website and your purchase of our products, including our herbal balms and herbal mixes (the “Products”).

By accessing our site or purchasing from us, you agree to these Terms. If you do not agree, please do not use our site.

1. General Information

1.1. Megs Herbal Home is an online store offering herbal skincare items and herbal mixes for general wellness and self‑care.
1.2. You must be at least 18 years old, or the age of majority in your region, to purchase from our site.
1.3. We may update these Terms from time to time. The latest version will always be posted on this page with the “Last updated” date.

2. Health & Safety Disclaimer

2.1. Our Products are not intended to diagnose, treat, cure, or prevent any disease.
2.2. Information on this site is for general educational and wellness purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
2.3. Always consult your doctor or qualified health professional before using any herbal product, especially if you:

  • are pregnant or breastfeeding

  • have a medical condition

  • take prescription or over‑the‑counter medications

  • have allergies or sensitivities

2.4. Stop using any Product immediately and seek medical advice if you experience any adverse reaction.
2.5. You are responsible for checking ingredients and ensuring that a Product is safe for your personal use.

3. Products & Ingredients

3.1. We aim to describe and photograph our Products as accurately as possible, but:

  • colors, textures, and packaging may appear differently on different screens

  • natural ingredients can vary slightly from batch to batch

3.2. We may change, discontinue, or update Products, ingredients, or packaging at any time without notice.
3.3. All ingredients are listed to the best of our knowledge. If you have questions about a specific ingredient, please contact us before purchasing.

4. Orders & Payments

4.1. By placing an order, you:

  • confirm that all information you provide is true, accurate, and complete

  • authorize us (and our payment providers) to charge the total order amount

4.2. All prices are listed in New Zealand dollars and include/exclude taxes as stated at checkout.
4.3. We reserve the right to:

  • refuse or cancel any order (for example, due to suspected fraud, stock issues, or pricing errors)

  • limit quantities per person, per household, or per order

4.4. If we cancel an order after payment, we will refund you for the amount paid for that order.

5. Shipping & Delivery

5.1. Shipping options, costs, and estimated delivery times are shown at checkout.
5.2. Delivery times are estimates only and may be affected by factors outside our control (e.g., postal delays, customs, weather).
5.3. You are responsible for providing a complete and accurate shipping address. We are not responsible for orders lost or delayed due to incorrect or incomplete address details.
5.4. Risk of loss passes to you when the order is handed to the carrier. Ownership passes to you once full payment is received.

6. Returns, Refunds & Exchanges

[Adjust this section to match your actual policy.]

6.1. Due to the nature of our Products (herbal and personal‑care items), we generally cannot accept returns of opened or used items for health and safety reasons.
6.2. If your order arrives damaged, incorrect, or missing items, please contact us within 7 days of delivery with your order number and photos, and we will work with you to resolve the issue.
6.3. Any refunds or replacements are offered at our discretion and in line with applicable consumer laws.
6.4. For more details, please see our Refund Policy page.

7. Personal Use Only

7.1. Our Products are sold for personal, non‑commercial use only.
7.2. You may not resell, redistribute, or repackage our Products without our prior written consent.

8. Intellectual Property

8.1. All content on this website, including text, images, logos, graphics, and designs, is owned by or licensed to Megs Herbal Home and is protected by applicable intellectual property laws.
8.2. You may not copy, reproduce, distribute, modify, or create derivative works from any content on this site without our prior written permission.

9. User Accounts

9.1. If you create an account on our site, you are responsible for:

  • keeping your login details confidential

  • all activity that occurs under your account

9.2. We may suspend or terminate your account if we suspect misuse, fraud, or a breach of these Terms.

10. Limitation of Liability

10.1. To the fullest extent permitted by law, Megs Herbal Home and its owners, employees, and partners are not liable for:

  • any indirect, incidental, special, or consequential damages

  • any loss arising from your use or misuse of our Products or reliance on information on this site

10.2. Our total liability for any claim related to your use of the site or Products will not exceed the amount you paid for the specific Product(s) giving rise to the claim.

11. Indemnification

11.1. You agree to indemnify and hold harmless Megs Herbal Home from any claims, damages, losses, or expenses (including legal fees) arising from:

  • your use of the site or Products

  • your breach of these Terms

  • your violation of any law or third‑party rights

12. Privacy

12.1. We collect and use your personal information in accordance with our Privacy Policy.
12.2. By using our site, you consent to our collection and use of your information as described there.

13. Governing Law

13.1. These Terms are governed by the laws of New Zealand.
13.2. Any disputes will be subject to the exclusive jurisdiction of the courts of New Zealand, unless local consumer laws require otherwise.

14. Contact Us

If you have any questions about these Terms or our Products, please contact us at:
Megs Herbal Home
Email: Megsherbalhome@gmail.com

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